Quote Page features unavailable.

Incident
02/26/2025, 11:14am EST

Quote Page features unavailable.

Status: closed
Start: 02/25/2025, 1:42pm EST
End: 02/26/2025, 11:14am EST
Duration: 21 hours 32 minutes
Affected Components:
iQQ iQQ - Quote & Sell iQQ - Printing
Update

02/25/2025, 1:42pm EST

02/25/2025, 1:42pm EST

Good afternoon,

We are aware of issues with some links on the Customize page of the Quote workflow currently unavailable.

The issues experienced include:

  • "Quote Package" link under each product panel is currently unresponsive.
  • "Quote Preview" link in the MBP product panel generates a "calculating" animation with no completion, forcing users to refresh the page.
  • Deductible selection radio buttons for MBP quotes unresponsive.

We are working to address these issues ASAP, and appreciate your patience while this is in progress.


-iQQ Support Team

Resolved

02/26/2025, 11:14am EST

02/26/2025, 11:14am EST

Good morning,

Link functionality has been restored for the Customize Quote page in the iQQ quote workflow.   "Quote Preview" and "Quote Package" are now responsive and displaying the intended views.  Users who may still experience these issues going forward will need to clear their browser's cached data.  The prior reports regarding MBP deductible selection were determined to not be a global issue, and will be addressed directly with reporting parties.

We appreciate your patience as we worked to restore these links.  If you have any additional questions, please contact the Client Services Support Center through the Live Chat launcher  in the iQQ website.

Thank you,

-iQQ Support Team