Good morning,
We are aware of an issue affecting third party integration systems getting errors when attempting to quote GAP. This error is not for all GAP quoting access, but for systems that call GAP plan lists in one specific way. Many LOS systems will not get any error from this issue, others may see full GAP failure.
We have already identified a root cause and are working towards a rapid fix.
NOTE: All clients, regardless of direct impact, will see a brief slowdown and session logout from iQQ when we are ready to deploy a fix. We will provide a followup communication notifying of the time we plan to apply this fix, so users may prepare for possible brief interruption.
We appreciate your understanding in advance as we work to address this incident.
-iQQ Support
Good afternoon,
Per our prior notice, we have identified cause for the issues affecting certain integrations from quoting GAP.
We have determined that impacted clients are GAP quoters using a quoting interface to iQQ from the following lending systems:
- Episys/ELA by Symitar/JackHenry
- LoanDirector by FiServ
We will be deploying the fix starting at 1:00pm ET, and projected to continue to 1:45pm ET.
ALL CLIENTS will experience system slowness and possible logout from the system during this deployment.
We understand a performance drop is undesirable, but this is to ensure our clients on affected integrations are able to resume their GAP quoting before end of day/week, as we know EOD Friday can be a peak catchup period.
We thank you again as we work through this issue, and will post updates as we proceed.
Good afternoon,
The production fix has been successfully completed. Users would have seen 3-minute internals of slowness, occurring 1:00-1:03 pm ET and 1:15-1:18pm ET. All observed errors impacting the GAP plan requests over the iQQ webservice have cleared.
We apologize to our affected LOS clients for the delay, and to any inconveninced by the performance slowdown. A final RCA on the cause of the error will be attached to this incident posting once completed.
-iQQ Support
This message is to inform you that a maintenance release is scheduled for iQQ on Thurs, June 4th, beginning at 9:00pm ET.
During this scheduled maintenance window, the iQQ application will not be available for use. It is important that you complete all transactions prior to 9:00pm ET since you will lose any work in progress and the application will not be available again until following completion of the release and post-release testing.
If you experience any issues accessing iQQ after the scheduled maintenance is complete, please contact posdeliverysystems@alliedsolutions.net and provide details of your issue.
Thank you for your patience and understanding as we complete scheduled maintenance to improve our system and our services.
Sincerely,
Allied Solutions Technology Communication Team - iQQ
The iQQ release for June 4th, has been completed. You may resume normal use of iQQ.
iQQ Support